Chad Mullinax

Passionate Product ProfessionalAgile PractitionerData Junkie

Where I’ve been…

BCD Travel | Inspiring Agility | Fiserv | Cox Automotive | Careerbuilder | HealthGrades | Cox Media Group | TMP Worldwide

May 2022 – Present | BCD Travel

Sr. Technical Product Manager – Air

  • As a Senior Technical Product Manager, my primary role is to translate high-level product requirements into actionable development stories.
  • Drive complex initiatives that require realignment of business processes and product functionality in order to increase product adoption.

December 2019 – January 2023 | Inspiring Agility, LLC (Atlanta)


  • As co-founder of Inspiring Agility, my mission was to connect, empower and inspire the local Agile communities across the US starting with Atlanta.
  • As an organizer for Agile Day Atlanta, it was my mission to bring local Agile voices together to help share knowledge through story and networking.

July 2021 – May 2022 | Fiserv (Alpharetta, GA)

Enterprise Product Agility Coach

  • As a Product Agility Coach my focus was on cultivating end-user empathy, problem solving mindsets, and strengthen product and development teams in order to help them deliver valuable outcomes our clients/customers depend on.

May 2019 – July 2021 | Fiserv (Alpharetta, GA)

Manager, Product Delivery

  • Primary owner for Fiserv’s E-Commerce B2B, B2C, and B2B2C Bank Solutions which include Retail Online/Business Online/ACH/Wire Transfer/Access Management applications for Financial Institution Customers.
  • Team Leader for five direct reports located remotely within the US and abroad (India).
  • Primary focus on the Agile transformation of a single team of Business Analysts toward Product-minded Product Owners utilizing behavioral and strategic mindsets from across the product space.

May 2017 – May 2019 | Cox Automotive (Atlanta, GA)

Sr. Product Delivery Manager (Product Owner)

  • Delivery owner for one of Cox Automotive’s branded properties within a recent SAFE-like agile environment.
  • Ownership of product backlog including definition of features and stories.
  • Product roadmap development include sequencing.
  • Promotion of the Product Agility framework through development and accountability of evidence-based product focused success metrics.

Aug 2015 – May 2017 | CareerBuilder (Norcross, GA)

IT Product Manager – Products & Purchasing

  • Delivered and managed CareerBuilder’s Purchasing & Products Infrastructure within a very mature Agile/Scrum environment.
  • Product Owner for infrastructure development and support of in-house purchasing & product focused API’s and associated web services migration efforts within a dedicated scrum-based development team.
  • Working directly with stakeholders and users to define problem statements and determine customer needs.
  • Defined of success criteria and measurable KPIs to evaluate solution effectiveness.
  • Ownership of product backlog including definition of epics, features and stories.
  • Product roadmap development include sequencing.

June 2015 – Aug 2015 | Healthgrades (Atlanta, GA)

Senior Product Manager – Consumer & Ad Product

  • Developed, optimized, and supported both current and new integrated and display ad products/platforms
  • Liaison as Product Owner with a fully remote development team which utilizes Scrum to coordinate delivery of direct consumer and consumer related ad product initiatives.
  • Defined success criteria and measurable KPIs to evaluate solution effectiveness.
  • Performed market research to identify new product offerings with input from external customers, internal customers and site visitors.

June 2011 – June 2015 | Cox Media Group (Atlanta, GA)

Sr. Business Analyst – Newspaper

  • Defined and documented project scope and requirements alongside key members of the Newspaper team (UX/DEV/PMO) execute new solutions as well as improvements to existing solutions.
  • Served as part key member of the Product Owner group within a fully migrated Agile (Scrum) team coordinating the needs of the business into functional user stories.
  • Coordinated market research for specific initiatives related to Newspaper program e-commerce with access metering for paid content subscribers.
  • Maintained vendor management and SME responsibilities for CMG’s shared Event vendor/platform for TV, Radio, and Newspaper digital teams.

Technical Product Manager – Radio

  • Served as an SME and vendor relationship liaison for the various aspects of CMG’s Digital Radio solutions including but not limited to: Streaming Audio, Metrics (Nielsen), and content aggregation mobile applications (iHeart, Tunein, and LDR – Listener Driven Radio)
  • Served as part key member of the Product Owner group within a fully migrated Agile (Scrum) team coordinating vendor capabilities against the the primary Business Owner’s needs.
  • Defined success criteria and measurable KPIs to evaluate solution
  • Defined and document scope and requirements alongside key members of the Radio Product Owner team (UX/BA/PMO) to design new product and improve existing ones.

Digital Solutions Manager – Events & Streaming Audio Platforms

  • Provided full lifecycle management including definition and execution of a unified product roadmap for CMG’s Events and Streaming Audio platforms within an Agile (Lean) development environment.
  • Defined success criteria and measurable KPIs to evaluate solution effectiveness.
  • Defined and document scope and requirements for new solutions and improvements to existing solutions with input from operational stakeholders and internal SMEs.
  • Partnered with the Strategy team to share ideas, collaborate on strategic direction and priorities, and define paths and timelines for execution.

Sr. Lead – Emerging Technologies & Solutions

  • Worked closely and advise revenue focused product manager with the vendor evaluation process.
  • Managed vendor on-boarding efforts from contract negotiation through project completion.
  • Served as subject matter expert for vendor interface training with sales teams in the market as well as provide
  • comprehensive product support for current and new advertising systems/vendors.
  • Managed current and new vendor roadmaps primarily focused on pushing API growth and functionality around reporting initiatives for the Advertising Operations group.

Product Manager – Classifieds

  • Served as a subject matter expert for classifieds verticals for all Cox Media Group digital entities (Television, Radio, and Newspaper).
  • Solicited sales team and customer feedback for product development initiatives.
  • Collaborated with in-house project management & development teams on current vendor integration efforts for all classifieds verticals.
  • Managed review of vendor API’s (Monster, Autotrader, DTI) against business needs, determined level of integration while managing project timelines and overall product roadmap.

Oct 2006 – Jun 2011 | TMP Worldwide (Atlanta, GA)

Sr. Technical Lead – Campaign Management

  • Worked with internal groups to determine technical requirements for emerging products.
  • Developed integration paths with TMP proprietary products that leveraged vendor (ATS vendors) available API’s and applicant workflow points of integration.
  • Troubleshot API related issues with our various integration partners while working closely with partner provided development resources to ensure timely resolution.
  • Assisted in research and expansion into new ROI technology to meet client needs.